Rescheduling Policy

• Rescheduling bookings is subject to the rules, availability, and fare conditions of the respective service providers.
• Not all bookings are eligible for rescheduling. Eligibility depends on: service type; supplier policy; and time of request.
• Any applicable rescheduling fees, fare differences, or supplier penalties must be borne by the user.
• Travelliyan acts as a facilitator and does not control third-party rescheduling decisions.
• All rescheduling terms are disclosed to users in advance, in compliance with the Consumer Rights Protection Act, 2009 (Bangladesh).

• Hotel rescheduling depends on: hotel policy; room availability; and the rate plan selected.
• Date changes may result in rate differences or additional charges.
• Non-refundable hotel bookings may not be eligible for rescheduling.
• Any approved rescheduling is confirmed only after hotel approval.

• Air ticket rescheduling (date/time changes) is governed strictly by airline fare rules.
• Airlines may charge rescheduling or changing fees and fare differences.
• Some tickets are non-changeable.
• Travelliyan service or convenience fees are non-refundable and non-adjustable, unless stated otherwise.

• Rescheduling is subject to the policies of the respective transport operators.
• Changes may be allowed only within a specific timeframe prior to departure.
• Additional charges or full rebooking may be required.
• Missed departures are not eligible for rescheduling.

• Pick-and-drop services may be rescheduled within a specified timeframe before service commencement.
• Late rescheduling requests may attract additional charges.
• Availability of vehicles and drivers is subject to confirmation.

• Holiday package rescheduling is subject to: package terms; supplier availability; and seasonality.
• Date changes may result in repricing or additional service charges.
• Once a holiday package has commenced, rescheduling is not permitted.

• Visa services are not eligible for rescheduling once documents have been submitted or applications lodged.
• Embassy appointments, if rescheduled, are governed by the respective authorities' rules.
• Additional fees may apply for any permissible changes.

• To request rescheduling, users must:
• Contact Travelliyan within the allowable timeframe
• Provide the booking reference number and preferred new schedule
• Pay any applicable rescheduling fees or fare differences in advance

Travelliyan shall not be liable for rescheduling failures caused by events beyond reasonable control, including but not limited to: natural disasters; government restrictions; pandemics; strikes; political unrest. Rescheduling in such cases will be subject to supplier policies.

• In compliance with the Consumer Rights Protection Act, 2009 (Bangladesh):
• All rescheduling terms are disclosed transparently before booking
• Any service failure directly attributable to Travelliyan will be addressed fairly
• Users may seek clarification or dispute resolution through official contact channels

Email: [email protected] Helpline: +880 9601 112233 Website: www.travelliyan.com