Terms and Conditions

Travelliyan is an online travel booking platform that enables users to book hotels, flights, buses, tours, holiday packages, and other travel-related services. Travelliyan acts as an intermediary between users and service providers. By using our platform, you acknowledge and agree that Travelliyan is not the provider of the travel services; rather, it facilitates bookings with authorized vendors, suppliers, and service operators.

"Travelliyan" refers to the website, mobile app, and all related services. "User" / "You" refers to any individual or entity accessing Travelliyan. "Vendor / Supplier / Partner" refers to hotels, airlines, bus operators, agents, tour operators, or other service providers. "Booking" refers to reservations made through Travelliyan. "Account" refers to the registered Travelliyan user profile.

• You must:
• Be at least 18 years old.
• Provide accurate and verifiable personal information.
• Use the platform legally and responsibly.
• Travelliyan reserves the right to suspend or terminate accounts involved in fraudulent or suspicious activities.

• To access certain features, you may need to create an account. You agree with:
• Provide accurate information.
• Keep your login credentials secure.
• Immediately notify Travelliyan of any unauthorized use.
• Travelliyan is not liable for any loss resulting from unauthorized account access.

• By placing a booking:
• You confirm that all details entered are accurate.
• You accept the terms, conditions, and policies set by the respective vendors.
• You authorized Travelliyan to share your booking details with the service provider.
• Booking confirmations may be subject to availability and vendor approval.

All prices displayed on Travelliyan are provided by the respective vendors. Prices may change due to fare updates, availability, taxes, or government regulations. Travelliyan accepts multiple payment methods including credit/debit cards and mobile wallets. You must ensure successful payment; failed payments may result in booking cancellation. Travelliyan is not responsible for bank/payment gateway delays.

• Refunds and cancellations depend on the rules of the vendor. Travelliyan does not determine these policies.
• General terms:
• Some bookings are non-refundable.
• Refund processing time may vary based on vendor and payment gateway.
• Travelliyan service charges (if applicable) may not be refundable.
• In case of no-show or late arrival, the vendor's rules apply. Travelliyan will assist in communicating with the vendor but does not guarantee refunds.

Modifications (date change, name correction, etc.) depend on vendor policies. Additional fees or fare differences may apply. Travelliyan does not guarantee amendment approval.

• Users agree not to:
• Misuse or attempt to breach platform security.
• Make fake bookings or fraudulent claims.
• Post false reviews or misleading information.
• Interfere with site operations.
• Violations may lead to account suspension or legal action.

All content, branding, layout, graphics, and software on Travelliyan are the property of Travelliyan. Users may not copy, modify, reproduce, or distribute content without written permission. Reviews submitted must be genuine and related to actual experiences.

• Travelliyan is not responsible for:
• Service quality provided by vendors.
• Cancellations, delays, or schedule changes by service providers.
• Incorrect information provided by vendors.
• Damages, injuries, or losses related to travel.
• Travelliyan acts solely as a booking intermediary. Service-related responsibility lies with the service provider.

• Vendors must:
• Provide accurate information and pricing.
• Honor confirmed bookings.
• Ensure service quality and availability.
• Handle cancellations, refunds, and customer issues relating to their services.
• Travelliyan may suspend vendors for fraudulent or non-compliant behavior.

• Travelliyan collects and processes user data according to its Privacy Policy.
• We:
• Secure your personal information.
• Only share data with vendors for booking purposes.
• Never sell personal information to third parties.

All logos, trademarks, designs, and content belong to Travelliyan and are protected by copyright laws. Usage without written permission is strictly prohibited.

Travelliyan may contain links to external websites. We are not responsible for their content, policies, or reliability and security. Users access external links at their own risk.

• Travelliyan may occasionally experience downtime due to:
• Maintenance
• System upgrades
• Network failures
• Travelliyan is not liable for temporary service interruptions.

• Any disputes arising out of Travelliyan services will be resolved via:
• Internal support escalation
• Mediation (if required)
• Legal proceedings under applicable local laws

Travelliyan may update these Terms at any time. Continued use of the platform constitutes acceptance of updated Terms. Users are advised to review the Terms periodically.

For inquiries, assistance, or complaints: Travelliyan Support Team Email: [email protected] Phone: +880 9601 112233 Website: www.travelliyan.com

Thank you for choosing Travelliyan. We wish you safe and enjoyable travels!